About BNPP:

BNP Paribas is the European Union’s leading bank and key player ininternational banking. We operate in 63 countries and have nearly 183,000employees globally.

Our mission is to contribute to a responsible and sustainableeconomy by financing and advising clients according to the highest ethicalstandards. We offer secure, sound and innovative financial solutions toindividuals, professional clients, corporates and institutional investors whilestriving to address the fundamental challenges of today with regard to theenvironment, local development and social inclusion.

About BNPP in the Nordics

BNPParibas is the global bank with the strongest presence on the ground in theNordic region. We have close to 900 employees based locally in the Nordics andoffer our clients a wide range of services through our business units; BNPParibas Corporate and Institutional Banking, Arval, BNP Paribas AssetManagement, Alfred Berg, BNP Paribas Cardif, BNP Paribas Factor, BNP ParibasLeasing Solutions, and BNP Paribas Personal Finance.

Arval BNP Paribas is a provider of operating leasing in 30 countries worldwide.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

About this opportunity 

Main scope of the role

Acts as the single point of entry (S.P.O.E.) for its assigned Clients & Contracts portfolio managing operational (day-to-day) activities and providing expert advice and fast, accurate service, aiming to maintain and improve customer satisfaction while maximizing our profitable growth.

What you will do 

  • Manage the daily client relationships with Fleet Managers and ensure Framework Agreement (FA), Client Company Mobility Policy (CMP) and Service Level Agreement (SLA) implementation.
  • Execute Account Strategy (defined by Business Managers and with the active contribution of the Account Manager).
  • Grow our market share in the existing client base and constantly improve client satisfaction.
  • Monitor the credit line renewal process in line with business needs and ensure KYC & ESG due diligence are valid.
  • Produce, send and follow up quotations, prepare, chase and secure vehicle orders (NFN/NFR/RFO/NFO).
  • Apply pricing policy in quotes, respect derogation rules, alert Business Managers & Sales Team Manager if needed.
  • Handle client inbound calls, requests and complaints with the support of Account Team members (as per Account Team Golden Rules).
  • Analyze opportunities and seize them to maximize client penetration and revenue (incl. contract adjustments, EOC process, upselling, new products).
  • Manage the preparation of Fleet and Business reviews (incl. all relevant information to deliver advices to clients).
  • Plan, book and prepare Client Meetings (Fleet and Business reviews, other) with the Business Managers in line with the agreed Account Strategy/Contact Plan, book appointment and confirmation letters.
  • Process visit reports and ensure follow up of tasks and actions decided and agreed on client visits.
  • Manage the preparation of (non-online) client reporting’s.
    • Systems update:
    • Record, update and maintain client information data, tasks, activities and opportunities using CRM tools as defined.
  • Senior Account Managers have the added responsibility to coach their junior peers on the job without giving up their own client portfolios.

Relevant experience and requirements

  • Client focused
  • Active listening
  • Ability to deliver / Results driven
  • Organizational skills
  • Customer Relationship Management and Strategic Commercial Coverage
  • Selling techniques
  • Corporate clients
  • Full Service Leasing Knowledge
  • Customer complaints & questions management
  • Finance Lease Offer
  • Analytical Ability
  • Bachelor’s Degree 
  • At least two years of successful experience as Acquisition Executive or Account Manager (or equivalent).
  • Operational leasing product knowledge.
  • Sales experience
  • MS Office
  • Arval core systems (Drive, Hippos, Daytona)
  • Salesforce
  • Fluency in Norwegian
  • Operational in English

Diversity Statement

Asthe Bank for a changing world, we truly believe that promoting diversity makesit better. We welcome all talents and empower them to prosper in an inclusiveworkplace. Join us and bring your full self to work with your own experienceand identity!

About BNPP:

BNP Paribas is the European Union’s leading bank and key player in international banking. We operate in 63 countries and have nearly 183,000employees globally.

Our mission is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards. We offer secure, sound and innovative financial solutions to individuals, professional clients, corporates and institutional investors while striving to address the fundamental challenges of today with regard to the environment, local development and social inclusion.

About BNPP in the Nordics

BNP Paribas is the global bank with the strongest presence on the ground in the Nordic region. We have close to 900 employees based locally in the Nordics andoffer our clients a wide range of services through our business units; BNP Paribas Corporate and Institutional Banking, Arval, BNP Paribas Asset Management, Alfred Berg, BNP Paribas Cardif, BNP Paribas Factor, BNP Paribas Leasing Solutions, and BNP Paribas Personal Finance.

About Arval

Arval is one of the world’s leading players in fleet management and full-service leasing. With one of the leading Banks, BNP Paribas as stakeholders, more than 8,600 employees worldwide, and 30+ employees in the local Norwegian office in Oslo (Nydalen), we are a fast-growing international company. Based on an entrepreneurial and solution-oriented approach, Arval works towards a clear mission; To provide our customers with the most comprehensive leasing service possible.

Arval DNA:

Teamwork is essential at Arval. Together with your colleagues, you guard that customers are served in the most optimal way. By listening to our customers and providing them with the best solutions. You are helpful and capable to see matters from different angles.

You want to make the most of yourself and with that, you contribute to the organization’s success. You distinguish yourself by out of the box thinking and going the extra mile, for colleagues, customers, and other stakeholders. You have a mindset to challenge and are curious with the intention to improve. Besides that, you adapt quickly to a dynamic and fast changing (digital) environment. Concisely: together with your colleagues, you make sure that the organization keeps developing and growing to be ready for the future.

About this opportunity 

We are looking for our Insurance Manager & Fleet Services Specialist for a fixed term position for 9 month to cover a parental leave.  

Main scope of the role

It is the Insurance Manager’s mission to enhance our operations, organization and technical platforms related to Insurance topics. As a Fleet Services (Claims) Specialist you will reach efficiency by implementing local knowledge and experience together with group, proven best practices. You will also make sure that Arval clients and drivers gets the best possible service related to accident management. This is a fixed term position for 9 month to cover a parental leave. 

What you will do 

  • Insurance Manager
    • Operational topics related to insurance of vehicles
    • Be the local resource on Insurance related topics
    • Keep databases and reporting up to date
    • Insurance pricing
    • Coordinate between Greenval and Arval
    • Participate in checking monthly controls

  • Fleet Services Specialist (Claims Specialist)
    • Register damage cases in Dynamos
    • Steering towards body repair network
    • Coordination of short-term rentals with Arval’s suppliers related to repair
    • Approval of repair costs
    • Processing of invoices.
    • Daily support to colleagues.
    • In addition to above defined task, Fleet Services Specialist shall also perform other duties designated by the local management from time to time.

Relevant experience and requirements

  • Experience with insurance and/or claims management
  • Client oriented
  • Proactive and structured.
  • Be a team player.
  • Good communicator
  • Mature, dynamic, and self-motivated individual
  •  Insurance and/or technical knowledge of body repair
  • Good understanding/easiness to learn IT systems
  • Precise and analytic 
  • Norwegian and English speaking

Diversity Statement

As the Bank for a changing world, we truly believe that promoting diversity makes it better. We welcome all talents and empower them to prosper in an inclusive workplace. Join us and bring your full self to work with your own experience and identity!