About BNPP in the Nordics

BNP Paribas is the global bank with the strongest presence on the ground in the Nordic region. We have close to 900 employees based locally in the Nordics andoffer our clients a wide range of services through our business units; BNP Paribas Corporate and Institutional Banking, Arval, BNP Paribas Asset Management, Alfred Berg, BNP Paribas Cardif, BNP Paribas Factor, BNP Paribas Leasing Solutions, and BNP Paribas Personal Finance.

Arval BNP Paribas is a provider of operating leasing in 30 countries worldwide.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

About this opportunity 

Main scope of the role

Provide outstanding support to drivers by complete and timely resolution of their inquiries, exceeding expectations at every interaction, doing so in compliance with Arval policies and procedures.

What you will do 

  • Respond promptly and professionally to drivers’ inquiries via phone, email, Livechat and other channel
  • Steer drivers to preferred network (Arval Centers)
  • Manage service booking requests
  • Open claims in case of accidents
  • Handle roadside assistance requests / follow-up sensitive roadside assistance events
  • Organize mobility (incl. booking of relief vehicles)
  • Explain Arval products and related processes
  • Assist with general info requests
  • Understand existing digital tools functionalities, steer driver to use them
  • Provide support in using digital tools: MyArval for drivers and others
  • Update driver data
  • Manage additional / ad-hoc / out-of-contract requests, including recharges
  • Manage other administrative tasks and related back-office activities
  • To support constant improvement of quality of service provided to drivers:
    • Qualify and record reasons for inbound and outbound interactions
    • Document all interactions and maintain details records in the CRM
    • Identify, process, and record incoming complaints

Relevant experience and requirements

  • Focus on customer experience
  • Excellent communication skills, both speaking and writing in Norwegian
  • Flexibility (able to switch between tasks, work in multiple systems)
  • Able to collaborate with different teams
  • Empathy: listen and understand drivers’ problems
  • Problem solving skills
  • Rigor and attention to details

Hiring Manager 

Global Operations Director, Martin Flateby

Diversity Statement

As the Bank for a changing world, we truly believe that promoting diversity makes it better. We welcome all talents and empower them to prosper in an inclusive workplace. Join us and bring your full self to work with your own experience and identity!

About BNPP:

BNP Paribas is the European Union’s leading bank and key player in international banking. We operate in 63 countries and have nearly 183,000 employees globally.

Our mission is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards. We offer secure, sound and innovative financial solutions to individuals, professional clients, corporates and institutional investors while striving to address the fundamental challenges of today with regard to the environment, local development and social inclusion.

Corporate Coverage Intern (part time)

WHY JOIN BNP PARIBAS IN THE NORDICS?

BNP Paribas is the European Union’s leading bank, operating in 64 countries with more than 180,000 employees globally. 

We have a strong presence on the ground in the Nordic region with close to 850 employees. We offer our clients a wide range of services through our Group business units: BNP Paribas Corporate and Institutional Banking, Arval, BNP Paribas Asset Management, Alfred Berg, IWC, BNP Paribas Cardif, BNP Paribas Factor, BNP Paribas Leasing Solutions, BNP Paribas Wealth Management and BNP Paribas Personal Finance.

Our mission is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards. We offer secure, sound and innovative financial solutions to individuals, professional clients, corporate and institutional investors while striving to address the fundamental challenges of today regarding the environment, local development and social inclusion.

ABOUT THE JOB

Within BNP Paribas Corporate & Institutional Banking, the Corporate Coverage team in Oslo is seeking a disciplined and detail-oriented candidate for a part-time internship. This role is designed for a student looking to gain an authentic understanding of the operational and regulatory foundations of Corporate Banking. The candidate will provide essential support to the coverage team, ensuring that our client relationships are maintained in accordance with internal standards and documentation requirements.

Starting early 2027, this internship is a part-time position (typically 1–2 days per week) intended to complement your academic studies. Please note that the workload may fluctuate during the period; working hours to be agreed with manager.

KEY RESPONSIBILITIES

The primary objective of this role is to assist Corporate Coverage Associates with the fundamental tasks that underpin our client coverage and day-to-day operations.

Tasks include: 

  • KYC & Due Diligence: Assisting with Know Your Customer (KYC) processes and ensuring client documentation is accurate and up to date.
  • Operational Support: Performing various routine tasks to assist the team in their daily workflows.
  • ESG & Risk Assessments: Assisting in the collection of data for ESG (Environmental, Social, and Governance) assessments and performing cyber security assessments.
  • Internal and external Documentation: Updating internal presentations, company presentations and maintaining internal client databases to ensure information is current and accurate.

BNP Paribas offers a stimulating and international working environment. “Clients first”, strong ethics, and diversity in the workplace are at the core of our values. This opportunity offers the right candidate a great career start, an excellent insight into the global financial world, opening a wide range of career opportunities across the group and flexible working conditions. 

PROFILE & SKILLS

  • Ongoing academic degree with a strong track record.
  • Proficient with MS Office tools, particularly Excel and PowerPoint.
  • Excellent spoken and written English.
  • Fluency in Norwegian is preferred but not required.

READY TO MAKE A DIFFERENCE?

RECRUITMENT PROCESS

If this position sounds interesting, please send your CV and include a cover letter (both in English) latest on the 23rd of November. 

Please send your application and documents only via our official career site. Applications via e-mail and paper can’t be accepted due to data protection. 

If your CV is selected by our talent acquisition team, you will be required to undergo a minimum of two interviews with the HR teams and operational managers.

Are you interested in knowing more about the position? 

Contact hr_nordic@bnpparibas.com 

DIVERSITY STATEMENT

As the Bank for a Changing World, we truly believe that promoting diversity makes it better. It helps us as well to better serve our customers and communities from every background. As a global bank, we want to welcome and retain all talents. Empower them to prosper in an inclusive workplace, regardless of gender identity, age, origin, beliefs or sexual orientation, and irrespective of whether they are living with a disability, as each of them have their own experience and identity.

RECRUITMENT PROCESS ETHICS

The information provided (CV, identity, previous professional experiences) may be verified at any point in the process. 

Join us and bring your full self to work!

About BNPP:

BNP Paribas is the European Union’s leading bank and key player ininternational banking. We operate in 63 countries and have nearly 183,000employees globally.

Our mission is to contribute to a responsible and sustainableeconomy by financing and advising clients according to the highest ethicalstandards. We offer secure, sound and innovative financial solutions toindividuals, professional clients, corporates and institutional investors whilestriving to address the fundamental challenges of today with regard to theenvironment, local development and social inclusion.

About BNPP in the Nordics

BNPParibas is the global bank with the strongest presence on the ground in theNordic region. We have close to 900 employees based locally in the Nordics andoffer our clients a wide range of services through our business units; BNPParibas Corporate and Institutional Banking, Arval, BNP Paribas AssetManagement, Alfred Berg, BNP Paribas Cardif, BNP Paribas Factor, BNP ParibasLeasing Solutions, and BNP Paribas Personal Finance.

About Arval

Arval BNP Paribas is a provider of operating leasing in 30 countries worldwide.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

About this opportunity 

About this opportunity 

Main scope of the role

  • Manage the strategic B2B client relationship aiming to grow the business in terms of fleet, services and margins

  • Visit leads and prospects (in the B2B Mid segment by prospecting yourself), present  Arval, identify needs and opportunities and propose our offer 

  • Maximize Client knowledge through a clear decision-makers mapping reflected into CRM

  • Convert prospects to clients on the basis of qualified leads resulting into signed framework agreements

  • Deliver advices and tangible value to the right prospect/client decision makers by delivering our offer, fleet/business reviews, Company Car Policy advice and TCO savings opportunities

  • Portfolio management

  • Use Salesforce, follow them up and actively manage the sales pipeline by using conversion ratios and the right sales Key Performance Indicators

  • Collaboration with Account Managers, and Acquisition Executives

  • Comply properly with all the activities assigned and related to financial security Group Policies, procedures and controls

The team of Business Managers currently consists of 3 people (soon 4!) reporting directly to the Commercial Director.

Relevant experience and requirements

  • Bachelor’s Degree 

  • At least fours years of successful experience as Key Account Manager with proven successful results

  • Operational leasing product knowledge

  • MS Office

  • Salesforce

  • Fluency in Norwegian

  • Operational in English

Skills needed:

  • Client focused

  • Active listening

  • Ability to deliver / Results driven

  • Organizational skills

  • Customer Relationship Management and Strategic Commercial Coverage

  • Selling techniques

  • Customer complaints & questions management

  • Finance Lease Offer

  • Analytical Ability

Diversity Statement

As the Bank for a changing world, we truly believe that promoting diversity makes it better. We welcome all talents and empower them to prosper in an inclusive workplace. Join us and bring your full self to work with your own experience and identity!